1 Information We Collect
We gather information you provide directly—when creating an account, purchasing games, or getting in touch with support.
🎮 Account Information
This includes your username, email, password, and gaming preferences so we can tailor your experience.
💳 Payment Information
We collect your billing address and payment details, which are securely processed through our payment partners.
📱 Device Information
We log device type, operating system, browser type, and IP address to enhance security and optimise site performance.
📊 Usage Data
We record which games you view, purchases you complete, and site interactions to refine our recommendations and services.
2 How We Use Your Information
We apply your personal data to deliver, maintain, and improve our platform:
• Complete and process your game orders and downloads
• Offer customer support and technical troubleshooting
• Send you crucial updates regarding your account and transactions
• Personalise game suggestions based on your interests
• Detect and prevent fraudulent activity and unauthorised access
• Adhere to legal requirements and enforce our policies
3 Information Sharing
We do not sell or rent your personal data. We share information only under these conditions:
• Service Providers: Trusted partners aiding our operations (e.g., payment gateways, email providers, analytics)
• Legal Compliance: When required by law, court order, or to protect our rights and safety
• Business Transactions: In the event of mergers, acquisitions, or asset sales
• With Your Consent: If you explicitly agree to share your data
4 Data Security
We deploy industry-standard safeguards to protect your information:
• SSL encryption secures all data transmissions
• We host data on secure servers with regular vulnerability assessments
• Strict access controls and authentication protocols limit data access
• We perform routine software updates and security patches
• Our staff undergo ongoing training in best practices for data protection
5 Your Rights (GDPR)
Under GDPR and UK data protection laws, you are entitled to:
📋 Access
Request a copy of all personal data we hold about you.
✏️ Rectification
Ask us to correct any inaccurate or incomplete personal details.
🗑️ Erasure
Request deletion of your data, subject to legal obligations.
⏸️ Restriction
Ask us to limit how we process your personal data.
📤 Portability
Request transfer of your data to another provider.
🚫 Objection
Object to processing your data for direct marketing purposes.
6 Data Retention
We keep your data only as long as needed for the purposes outlined here:
• Account data: While your account is active and for 3 years after closure
• Purchase records: Retained for 7 years for financial and legal compliance
• Support communications: Kept 2 years post-resolution
• Marketing data: Stored until you opt out or request deletion
7 Children’s Privacy
Our services are not aimed at children under 16. We do not intentionally collect information from minors under 16. If we learn we have obtained such data, we will promptly remove it.
8 International Transfers
Your personal data may be processed outside the UK/EEA. We ensure appropriate safeguards—such as standard contractual clauses and adequacy decisions—are in place to protect your information during these transfers.
9 Policy Updates
We may revise this Privacy Policy from time to time. We will notify you of material changes by updating the “Last Updated” date and posting notices on our website. By continuing to use our services after changes, you accept the updated policy.